The Energy and Policy Institute is monitoring which utilities are suspending disconnections throughout the coronavirus outbreak, in addition to regulators that are mandating suspensions. The Southern Alliance for Clean Energy is re-posting on our web site to unfold details about utility shutoffs additional.

Guest Blog | March 16, 2020 | Energy Justice, Utilities

This publish is frequently up to date by the Energy and Policy Institute (EPI) here. As they replace their publish, we’ll do the identical. We are sharing their publish on our platform to get out the message of shutoffs to a wider viewers. While SACE’s work is usually restricted to the Southeast, this checklist covers service territories throughout the US. 

Updated: March 15, 20:10 PT
Updated: March 15, 10:25 PT
Updated: March 14, 12:15 PT

If you’ve got data so as to add, please fill out EPI’s survey here

Many utilities that promote electrical energy and gasoline across the United States are suspending disconnections of shoppers who don’t pay their payments throughout the coronavirus disaster or are being ordered to droop disconnections by regulators or different authorities officers.

Other utilities are saying that they won’t droop disconnections, or are making commitments that seem like extra restricted in scope.

The Energy and Policy Institute (EPI) is accumulating knowledge primarily based on revealed stories about which utilities are suspending disconnections, and which public utility commissions or different governmental our bodies are ordering suspensions. EPI reached out on Friday, March 13, to about two dozen massive utility firms on to ask whether or not they can be suspending disconnections.

We will likely be updating the tables under this textual content with extra outcomes on a rolling foundation.

– Government our bodies have ordered disconnection suspensions statewide in Connecticut, Iowa, Louisiana, Massachusetts, Mississippi, New Jersey, New York, Pennsylvania, Wisconsin, Ohio, and Wisconsin. Illinois and West Virginia regulators are “urging” utilities to droop disconnections, and the Governor of South Carolina is “request[ing] that all regulated utilities and cooperatives … do not suspend or disconnect essential services.”

– Cities that are taking motion to droop disconnections embody Austin, Minneapolis (for its water utility), Seattle, and Tallahassee, plus many others.

– Many investor-owned utility firms have suspended disconnections, together with Ameren, American Electric Power, Dominion Energy, Duke Energy, Evergy, FirstEnergy, Georgia Power, NV Energy, PECO, PG&E, Southern California Edison, Xcel Energy, and others.

– Other utilities have not suspended disconnections, or aren’t stating clearly how broadly they’re making use of buyer reduction insurance policies:

  • In Arizona, whereas electrical utilities Arizona Public Service and Tucson Electric Power have mentioned that they might droop disconnections, the Salt River Project, a authorities company that sells electrical energy, has mentioned that it isn’t suspending disconnections. Instead, Salt River Project will “make every effort to work with our customers to avoid disconnections,” the Phoenix New Times reportedSouthwest Gas, an investor-owned gasoline utility within the state, additionally supplied solely to “work with” prospects dealing with monetary hardship, “whatever the reason,” in response to a spokesperson.
  • UPDATE: Entergy revealed a press release on Saturday, March 14 updating its coverage and saying that it was “temporarily suspending customer disconnects for the next 30 days as we continue to monitor the situation and may extend the period if necessary.”[From Friday, March 13]: In LouisianaEntergy New Orleans is regulated by the City of New Orleans, not the state. Entergy New Orleans officers wouldn’t instantly decide to suspending disconnections when requested by members of the New Orleans City Council on Thursday, in response to The Lens. Later that day, Entergy New Orleans despatched a letter to council members saying that the corporate would  “temporarily halt customer disconnects for the next 30 days if nonpayment is the result of the COVID-19 virus.” The firm didn’t provide any element about what a buyer must do to show that “nonpayment is the result of the COVID-19 virus.” 
  • In FloridaFlorida Power & Light despatched prospects an electronic mail on Friday advising prospects having hassle paying their payments to look to federal, state, and native sources, with no feedback on disconnection insurance policies. FPL directed prospects to
  • In MichiganConsumers Energy instructed EPI that it’s suspending shutoffs solely for sure buyer lessons:
    • “We are suspending shutoffs for non-pay for low-income and senior customers beginning March 16, 2020, through April 5, 2020,” mentioned Director of Media Relations Katie Carey. “Senior citizens and qualified low-income customers already enrolled in our Winter Protection Program have already had their end dates extended through April 30, 2020, without any additional actions required on their part.”
    • Deadline Detroit is reporting an identical coverage from DTE Energy.
  • NRG Energy, with service territory throughout a number of states, issued a press release saying that it prolonged its “ongoing support to those who may need us,” however supplied no feedback on updates to its disconnection insurance policies. NRG directed prospects to go to the U.S. Centers for Disease Control’s web site.

EPI is ready to listen to responses from different utility firms that haven’t made public statements on disconnections, together with Florida Power & Light, Gulf Power, Mississippi Power, and others.

Alabama Power has not responded to queries from EPI and has issued a statement about its response to the disaster with out mentioning something about disconnection suspensions, regardless of its sister firm Georgia Power asserting a suspension. The advocacy group GASP (Greater Birmingham Alliance to Stop Pollution) is calling upon Alabama Power to droop disconnections till at the least May 1 and to waive late fee prices.

Further outcomes are under. If you recognize any of the data contained right here is inaccurate or dated, or in the event you work for a utility with data not included right here, please electronic mail EPI at [email protected]

This checklist is usually centered on electrical and gasoline utilities. Food & Water Watch is maintaining monitor of water disconnection suspensions here.

Regulators or authorities our bodies that have ordered disconnections suspended:

Jurisdiction Suspending disconnections? Link or Notes Notes State
City of Austin, TX Yes TX
City of Minneapolis Yes MN
City of Piedmont, AL Yes AL
City of Seattle Yes The utility’s coverage will apply to residential and business Seattle Public Utilities (SPU) water and Seattle City Light electrical energy prospects. WA
City of Statesboro, GA Yes GA
Connecticut Yes CT
Iowa Yes The prolonged moratorium interval will proceed till May 1st, 2020. All IOUs, coops, and munis IA
Illinois Commerce Commission Unclear The ICC is “urging” investor-owned utilities “to take immediate steps to cease disconnections for non-payment, and to suspend the imposition of late payment fees or penalties, until May 1.” IL
Louisiana Public Service Commission Yes LA
Massachusetts Yes MA
Mississippi Public Service Commission Yes All water, electrical, sewer and pure gasoline shutoffs for sixty days. Urges municipal utilities (out of jurisdiction) to comply with go well with. MI
New Jersey Yes NJ
New York Yes Utilities in New York have voluntarily agreed to this measure, in response to the governor’s workplace. No order from the Public Service Commission is predicted. NY
Ohio (Public Utilities Commission of Ohio) Yes Commission directs all public utilities beneath its jurisdiction to evaluation their service disconnection insurance policies, practices, and tariff provisions and to promptly search any vital approval to droop in any other case relevant necessities OH
Pennsylvania Public Utilities Commission Yes Emergency order prohibiting electrical, pure gasoline, water, wastewater, telecommunication and steam utility terminations PA
South Carolina Unclear Request that all regulated utilities and cooperatives serving the State of South Carolina—together with these not at the moment beneath the jurisdiction of ORS— don’t droop or disconnect important providers SC
West Virginia Unclear PSC is urging all utilities to droop disconnections WV
Wisconsin Public Service Commission Yes


Utilities that have suspended disconnections:

Utility Suspended Disconnections? Link or Notes Notes States
Ameren Yes IL, MO
American Electric Power Yes AR, IN, KY, LA, MI, OH, OK, TN, TX, VA, WV
Arizona Public Service Yes “for immediate future” AZ
Atlantic City Electric (Exelon firm) Yes NJ
Austin Energy Yes TX
Avista Yes No public assertion but, however confirmed by EPI for Washington prospects. WA
BGE Yes BGE is suspending service disconnections and waiving new late fee prices at the least till May 1 MD
Black Hills Energy Yes AR, CO, IA, KS, MT, NE, SD, WY
Cascade Natural Gas Yes OR, WA
Citizens Energy Yes IN
City Light, Electric and Water (Springfield, IL) Yes Emailed press launch. For electrical and water. This will keep in impact till May 1, 2020, the place at such time will probably be re-evaluated. IL
City of Cleveland, OH Yes OH
City of Columbus Yes City of Columbus water and electrical OH
City of Detroit Water Yes Also turning water again on to disconnected households. MI
City of Tallahassee Yes Suspension of service shutoffs for 60 days. FL
Chattanooga Gas Yes, although at the moment solely for seven days. Chattanooga Gas Company has quickly suspended service disconnections for seven days TN
Cleco Power Yes LA
ComEd Yes We’re suspending disconnects for prospects unable to pay their payments and waiving new late funds prices by means of at the least May 1st. IL
ConEd Yes Screenshot of electronic mail to prospects shared with EPI. NY
Consumers Energy Yes, for some buyer lessons solely. Email to EPI. See additionally: See quote at high of web page. MI
CPS Energy Yes TX
Delmarva Power Yes DE
Dominion Energy (all subsidiaries) Yes ID, NC, OH, SC, UT, VA, WV, WY
DTE Energy Yes, for some buyer lessons solely. DTE is … quickly halting nonpayment shutoffs for low-earnings prospects and seniors … by means of at the least April 5. Customers already within the utility’s Senior Winter Protection Program have had their finish dates robotically prolonged by means of May 3. DTE says its fee help program could also be accessible for prospects who contract coronavirus or lose their earnings on account of the outbreak.
Duke Energy (all subsidiaries) Yes NC, FL, IN, KY, OH, SC, TN
Entergy Yes AR, LA, MS, TX
Evansville Water and Sewer Utility Yes Estimates about 350 prospects will want their providers restored and hopes to have it completed by subsequent week IN
Evergy Yes KS, MO
Eversource (MA) Yes Email to EPI MA
FirstEnergy Corp. (Ohio Edison, The Illuminating Company, Toledo Edison, Met-Ed, Penelec, Penn Power, West Penn Power, Jersey Central Power & Light, Mon Power, Potomac Edison) Yes OH, PA, NJ, WV, MD, NY
Illinois American Water Yes Also restoring current disconnections IL
Georgia Power Yes Next 30 days, starting 3/14. GA
GRU (metropolis of Gainesville, FL) Yes FL
JEA Yes Updated coverage after initially saying they might not droop. FL
Knoxville Utilities Board Yes TN
Los Angeles Department of Water and Power Yes “We have also deferred disconnections for non-payment through the remainder of March at this time.” CA
Meridian Township (water) Yes MI
Memphis Light Gas and Water Yes TN
Montana-Dakota Utilities Yes, although scope is unclear. Montana-Dakota Utilities is implementing a moratorium on service disconnections for non-funds associated to hardships incurred from COVID-19. MT, ND, SD, WY
National Grid Yes NY, MA, RI
Northwestern Energy Yes In impact till additional discover. MT, NE, SD
NV Energy Yes NV
NW Natural Yes WA
OG&E (Oklahoma Gas & Electric) Yes 30-day suspension. AR, OK
Omaha Public Power District Yes NE
Orange & Rockland and Rockland Electric Company Yes NY, NJ
OWASA (water, Orange County NC) Yes NC
Pacific Power Yes OR, WA, CA
Pacific Power Yes OR, WA, CA
PECO Yes Suspending service disconnections and waiving new late fee prices by means of at the least May 1, 2020 PA
PEPCO Yes We are suspending service disconnections and waiving new late fee charges by means of at the least May 1. DC
Philadelphia Gas Works Yes PA
Philadelphia Water Dept. Yes The Philadelphia Water Department has suspended shut-offs for the following 60 days. PA
Portland General Electric Yes OR
Puget Sound Energy Yes Also suspended accrual of late charges. WA
Rocky Mountain Power Yes UT, WY, ID
Sacramento Municipal Utility District (SMUD) Yes CA
San Diego Gas and Electric Company Yes “The disconnection moratorium will remain in place until further notice … SDG&E will also waive late payment fees for business customers whose finances have been hit hard by the coronavirus.” CA
Santee Cooper Yes No shutoffs by means of at the least 4/2/20 SC
Snohomish PUD Yes WA
Southern California Edison Yes CA
Southern California Gas Yes, (seems to be for residential prospects solely.) “Waiving late payment fee” for small enterprise prospects. CA
TECO (Tampa Electric Co.) Yes FL
Tennessee American Water Yes Tennessee American Water will start the restoration of service to beforehand shut-off prospects. TN
Tucson Electric Power Yes AZ
Xcel Energy Yes CO, MN, MI, ND, NM, SD, TX, WI

Utilities that haven’t clearly suspended disconnections, or haven’t responded to requests for remark:

Utility Suspended Disconnections? Link or Source Notes State
Florida Power & Light No No reply to question from EPI but. Email despatched to prospects doesn’t tackle disconnection insurance policies. FL
Huntsville Utilities (AL) No Direct electronic mail with Daniel Tait, EPI Shut off suspension is probably going however has not but activated this step. AL
Salt River Project No The Salt River Project just isn’t suspending disconnections, spokesperson Scott Harelson mentioned, though the corporate has requested its customer support representatives to “make every effort to work with our customers to avoid disconnections.” AZ
Southern Company Gas No IL, GA, VA, TN
Southwest Gas No AZ
Alabama Power No No reply to question from EPI but AL
Gulf Power Unclear No reply to question from EPI but FL
Lansing Board of Water & Light Yes, however water solely, not electrical energy. Appears to solely cowl water, not electrical energy. MI
Mississippi Power Unclear No reply to question from EPI but MS
Southern Company Unclear No reply to question from EPI but.

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